Returns and Refunds

What is Atmoir’s return policy?

We accept returns, exchanges, or replacements only for unused merchandise within 7 days from the date of delivery.

How should I document and report defective or damaged product?

Please record a video while unboxing your package to document any defects or missing items. Contact Customer Service at atmoir.assistance@gmail.com​ or via WhatsApp within 48 hours of delivery. We will handle the pick-up and delivery of the products. The return process usually takes 7-10 days.

Are items purchased during saleseligible for returns or refunds?

•FLASH SALES or FINAL SALES (e.g., BOGO & B2G1 offers):
Eligible only for replacement or exchange.
•Products with freebies or gifts:
Only eligible for exchange or replacement.

What condition must returned products be in?

Returned products must have their original tags, dust bag, and packaging box intact.

Refund Process

How long does the refund process take?

Refunds are processed within 7-10 days after we receive your returned product.

When will my return pick-up be arranged?

We will arrange the pick-up within 48 hours of your return request being approved.

How long does it take for the product to reach the warehouse and for the quality check?

•Shipping to Warehouse: 3-5 days.
•Quality Check: Up to 48 hours after the product arrives at our warehouse.

When will I receive my refund?

Once the quality check is completed successfully, your refund will be issued to your original or chosen payment method. Return authorization will be sent via phone or email.

What if there are delays in processing?

We appreciate your patience as we work hard to process your return request.

Checking Return Status

How can I check the status of my return?

Go to the Return/Exchange section on our website and enter your Order Number or Phone Number/Email to track your request.

Who should I contact for further assistance?

For additional help, please WhatsApp our customer service.

Incorrect Item or Parcel

What should I do if I receive an incorrect item or parcel?

Submit a Return Request online within 48 hours of delivery. If the item is in stock, we will send a replacement within 7-10 days. If out of stock, our Customer Service team will contact you to provide the best possible replacement.

How can I get more assistance with an incorrect item?

For further assistance, please WhatsApp our customer service.